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1、第1講?　應(yīng)用文一　電子郵件 英文電子郵件與英文書信的寫法和格式大體相同，但也有不同之處。英文電子郵件一般由以下五部分組成： 1．標(biāo)題欄 這是英文書信中沒有的。標(biāo)題欄中有“收件人”“抄送”和“主題”三個(gè)框。在“收件人”框中填寫收件人的電子郵件地址。如要將郵件同時(shí)發(fā)送給多人，可在“抄送”框中填入其他人的電子郵件地址。在“主題”框中簡(jiǎn)要地概括郵件的內(nèi)容，可以用一個(gè)單詞，如Greetings(問候)，也可以用短語，如Personal information(個(gè)人情況)，還可以是一個(gè)內(nèi)容完整但語言簡(jiǎn)短的句子。 2．稱呼語 如果是同學(xué)或親朋好友間的郵件，可以直呼其名，如Mi

2、ke；但如果是發(fā)給老師、長(zhǎng)輩或上級(jí)，最好在稱呼前加上稱謂或職位。職位可用Doctor, Professor等，如Professor Li。男性用Mr; 女性用Miss(未婚), Mrs(已婚), Ms(不知婚否)。 3．正文 大多數(shù)電子郵件篇幅短小，語言簡(jiǎn)單明了。如果是寫給不熟悉的人，一般要先進(jìn)行自我介紹；反之，則可直接進(jìn)入正題。要多使用短句、簡(jiǎn)單句，少用或不用長(zhǎng)句。一是便于閱讀，再者使意思清楚。如果內(nèi)容很長(zhǎng)，可就重點(diǎn)部分做些介紹，而把詳細(xì)內(nèi)容以“附件”的形式發(fā)出。 4．結(jié)尾客套語 英文書信的信尾客套語常用“Best wishes！”“Good luck to you！”等，而電子郵件

3、通常很簡(jiǎn)明，如Best, Thanks, Yours等。 5．落款 直接寫發(fā)件人的姓名即可，且與客套語對(duì)齊。 1．段首常用語 (1)Thank you for your letter of Dec. 15th ... (2)I'm glad/pleased to tell you that ... (3)I am very glad to have received the letter you sent me two weeks ago. (4)Thanks for your invitation to the Christmas party. (5)How are

4、you getting along with your study? 2．話題引入常用語 (1)I'm glad to tell you something about ... (2)As far as I know/am concerned/can see ... 3．段尾常用語 (1)Please write to me soon and tell me about your ... (2)I'm looking forward to your reply. (3)With kind/best regards/wishes. (4)A prompt reply wou

5、ld be greatly appreciated. 4．電子郵件格式樣例 假定你是李華，正在教你的英國(guó)朋友Leslie學(xué)習(xí)漢語。請(qǐng)你寫封郵件告知下次上課的計(jì)劃。內(nèi)容包括： 1.時(shí)間和地點(diǎn)； 2.內(nèi)容：學(xué)習(xí)唐詩(shī)； 3.課前準(zhǔn)備：簡(jiǎn)要了解唐朝的歷史。 注意： 1.詞數(shù)100左右； 2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。

6、 　 　 　 [審題謀篇通思路] 本題要求考生以李華的身份寫一封電子郵件告知正在學(xué)習(xí)漢語的英國(guó)朋友Leslie下次上課的計(jì)劃?？煞譃槿蝸韺懀? 第一段：表達(dá)問候，說明寫信的目的——詳細(xì)告訴一些事情。 第二段：介紹下次上課的時(shí)間和地點(diǎn)；內(nèi)容是學(xué)習(xí)唐詩(shī)；需要做的課前準(zhǔn)備是簡(jiǎn)要了解唐朝的歷史。 第三段：希望早點(diǎn)收到回復(fù)。 [修訂提升爭(zhēng)高分] D

7、ear Leslie， How is everything getting along with you? I'm writing to tell you something in detail. To start with, I intend to stress that we are going to start our next lesson in Classroom 8 of the Teaching Building at 10 am next Friday.(用what引導(dǎo)的名詞性從句改寫：1.To_start_with,_what_I_intend_to_stress_is_

8、that_we_are_going_to_start_our_next_lesson_in_Classroom_8_of_the_Teaching_Building_at_10_am_next_Friday.)(添加過渡性詞語：2.What's_more/Besides/In_addition/Moreover), in order to have much knowledge of Chinese culture, it is of importance for you to be aware of the content, Tang poetry. There is no doubt th

9、at you are supposed to know about the history of the Tang Dynasty in advance and it will make the class go smoothly. (用含which引導(dǎo)的定語從句的復(fù)合句改寫：3.There_is_no_doubt_that_you_are_supposed_to_know_about_the_history_of_the_Tang_Dynasty_in_advance,_which_will_make_the_class_go_smoothly.) I'd appreciate it if

10、 you could reply to my letter at your earliest convenience. Yours， Li Hua 應(yīng)用文二　建議信 建議信是寫信人向收信人對(duì)某事提出的建議和忠告。建議信可以是寫給個(gè)人，也可以是寫給某個(gè)組織或機(jī)構(gòu)。信的內(nèi)容要包括寫信的原因、建議的內(nèi)容、提出建議的理由。建議信要寫得簡(jiǎn)明扼要、目的明確、具有合理性和說服力。具體寫作步驟一般是“三段式”，通常以firstly, secondly, thirdly或to begin/start with, then, later, last but not least等依次陳述

11、建議，具體為： 第一段：表明寫作意圖。陳述事由，簡(jiǎn)單介紹自己，注意語氣。 第二段：應(yīng)該首先肯定對(duì)方的優(yōu)點(diǎn)，然后指出需要改進(jìn)的地方或針對(duì)具體情況提出具體的建議或忠告。注意千萬不要讓對(duì)方認(rèn)為是在投訴，而不是在提建議。 第三段：對(duì)提出的建議進(jìn)行總結(jié)。要注意有禮貌，使對(duì)方容易接受。 1．段首常用語 (1)I am writing to express my views concerning ... (2)You have asked for my advice about ... and I will try to make some suggestions. 2．表達(dá)建議常用語

12、 (1)I think the most suitable ... for you is ... (2)I would like to suggest that ... (3)You'd better ... /It's better to ... (4)As far as I am concerned ... /In my opinion ... (5)For one thing ... ; for another ... (6)If I were you, I would ... (7)It seems to me that you could ... 3．段尾

13、常用語 (1)I think it would be more beneficial if you could ... (2)I believe you will take my advice into account/consideration. (3)I hope you will find these proposals/suggestions practical/useful/helpful. (4)I will be more than happy to see improvements in this regard. (5)I will be ready to disc

14、uss this matter in further detail. 4．建議信格式模板 Dear ________， I am ________. Your suggestions on ________ are ________. As is known to all, ________. My suggestions are as follows： Firstly, ________. (People can ________.) Secondly, ________. (To make economic profits, ________.) Thirdly, ______

15、__. (Many of them ________.) I hope you will find these proposals useful, and I would be ready to discuss this matter with you further./Your kind consideration of my suggestions will be highly appreciated. Good luck with your ____________. Yours sincerely， Li Ming 假定你是李華，你的好友王芳喜歡打排球，但老師和家長(zhǎng)都極

16、力勸她放棄打排球，全身心投入高考。為此，她非常糾結(jié)和郁悶。請(qǐng)你給她寫一封建議信，幫她解決這個(gè)困擾。 注意：1.詞數(shù)100左右； 2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。 　 　 　

17、 　 [審題謀篇通思路] 本文要求考生以李華的身份給好友王芳寫信，幫助她解決關(guān)于“是否放棄打排球”的困擾?？煞譃槿蝸韺懀? 第一段：表示聽到王芳的麻煩感到難過，表明自己很樂意給對(duì)方提出建議。 第二段：提出三條建議：(1)理解老師和家長(zhǎng)；(2)減少打排球的時(shí)間而不是徹底放棄；(3)合理安排時(shí)間，找到學(xué)習(xí)和愛好之間的平衡。 第三段：表達(dá)祝愿。 [修訂提升爭(zhēng)高分] Dear Wang Fang， I am sorry to hear that you are troubled by something

18、. You are faced with a problem. And I am glad to give you some advice on it.(用定語從句合并為一句：1.And_I_am_glad_to_give_you_some_advice_on_the_problem_(that/which)_you_are_faced_with.) As you said, your teachers and parents suggest you give up playing volleyball so that you'll have more time preparing for t

19、he College Entrance Examination. (添加過渡性詞語：2.First/First_of_all), you should understand your teachers and parents, who just want the best for you. Second, I think you should reduce the time spent playing volleyball instead of giving it up. Third, you should arrange your time properly. As long as you

20、 can keep a balance between your study and hobby, your teachers and parents will surely not be against (用高級(jí)詞匯替換：3.object_to) it. Best wishes! Yours， Li Hua 應(yīng)用文三　申請(qǐng)信 申請(qǐng)信有很多種，有求職申請(qǐng)信、加入某組織的申請(qǐng)信、報(bào)考申請(qǐng)信、學(xué)位申請(qǐng)信或留學(xué)申請(qǐng)信等。寫申請(qǐng)信時(shí)要注意言簡(jiǎn)意賅，語氣誠(chéng)懇禮貌，要避免浮夸。如果是留學(xué)申請(qǐng)或獎(jiǎng)學(xué)金申請(qǐng)，要注意提供以下信息：寫明申請(qǐng)學(xué)校和專業(yè)，介紹個(gè)人履歷，索取對(duì)方學(xué)校相關(guān)信息，附上個(gè)人經(jīng)歷

21、等材料。 申請(qǐng)信一般都包括以下幾個(gè)部分：申請(qǐng)的原因，具備的條件，懇請(qǐng)所申請(qǐng)單位考慮自己的申請(qǐng)并表示謝意，期望回復(fù)。具體為： 第一段：說明寫信的目的，介紹自己的身份，對(duì)所申請(qǐng)職位或?qū)W位的單位或院校的了解以及自己將會(huì)為對(duì)方所作的貢獻(xiàn)，信息的來源等，這一段要寫得簡(jiǎn)短而又能吸引收信人的注意力。 第二段：介紹自己的學(xué)歷或工作經(jīng)歷，本人的個(gè)性，已經(jīng)取得的成績(jī)，說明為何對(duì)這一職位或?qū)W校感興趣以及對(duì)未來的打算等。 第三段：表示感謝和期待對(duì)方優(yōu)先考慮自己的申請(qǐng)，以求得面試等機(jī)會(huì)。這段尤其要注意語氣應(yīng)禮貌、自信。 1．說明應(yīng)聘原因常用語 (1)I learned from sb./the news

22、paper that your company wanted to hire ... (2)I was told that ... (3)I have just read in the newspaper that ... (4)I am writing to inquire opportunities for ... 2．介紹個(gè)人簡(jiǎn)歷和優(yōu)勢(shì)常用語 (1)Now I'd like to introduce myself to you. (2)My name is ... .I'm ... years old. I'm ... cm tall. (3)I graduated

23、 from ... University in 2003. (4)I like swimming, singing and dancing in my spare time. (5)I work hard and I can get along/on well with others. (6)I'm good at English and my spoken English is fairly good. (7)I can understand Japanese and I can talk to foreigners in Japanese freely. (8)I am curr

24、ently studying ... (9)I would be interested in ... (10)My main specialty is ... 3．表示感謝，表達(dá)決心，請(qǐng)求答復(fù)并提供聯(lián)系方式常用語 (1)Thank you very much. (2)Thank you for your consideration of my application. (3)If you agree with me, I'll work hard and try to be a(n) ... (4)I am available for an interview ...

25、 (5)I look forward to hearing from you. (6)If you agree with me, please write a letter to me or phone me. I live at ... (7)My telephone number is ... 4．申請(qǐng)信格式模板 Dear Sir/Madam， I am writing this letter to apply for the position that you have advertised in __________ (報(bào)紙名稱) of __________ (廣告發(fā)布時(shí)

26、間)． I am __________ from __________. As a(n) __________， I have been __________. Besides, I won __________ in __________. If you consider me an appropriate candidate for the job, please call me at __________. I would appreciate it very much if you could give me an early reply./Thank you for consid

27、ering my application, and I am looking forward to meeting you. Yours sincerely， Li Ming 假定你是李華，請(qǐng)用英文寫一封申請(qǐng)信，申請(qǐng)作為“志愿家庭”接待來你校交換學(xué)習(xí)的英國(guó)中學(xué)生Johnson，內(nèi)容包括： 1.自我介紹； 2.家庭條件及個(gè)人優(yōu)勢(shì)； 3.安排英國(guó)朋友參加的活動(dòng)。 注意：1.詞數(shù)100左右； 2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。 參考詞匯：接待家庭host family

28、 　 　 　 　 　 　 [審題謀篇通思路] 本題要求考生以李華的身份申請(qǐng)作為“志愿家庭”接待來你校交換學(xué)習(xí)的英國(guó)中學(xué)生Johnson?？煞譃槿蝸韺懀? 第一段：表

29、達(dá)自己申請(qǐng)成為“志愿家庭”的愿望。 第二段：介紹自己家所具備的條件，如父母友好、家的位置便利、自己英語好、便于交流等。 第三段：再次表達(dá)自己的申請(qǐng)?jiān)竿?，懇?qǐng)對(duì)方考慮自己的申請(qǐng)并表示感謝。 [修訂提升爭(zhēng)高分] Dear Sir/Madam， I sincerely hope my family can have the honor to be a host family. My parents are caring and friendly. Our home is next to the city center, so easy shopping access and conven

30、ient transportation are available. (改寫為定語從句：1.Our_home_is_next_to_the_city_center_where_easy_shopping_access_and_convenient_transportation_are_available.) We can offer one separate room for the student. I have a good command of English. It makes it possible for me to communicate with foreigners free

31、ly in daily life. (合并為一個(gè)簡(jiǎn)單句：2.My_good_command _of_English_makes_it_possible_for_me_to_communicate_with_foreigners_freely_in_daily_life.) So I am convinced that I will be a qualified host. If given the chance, I'll invite our guest to join in my family get-together. Besides, we can show him around t

32、he city and get him to know more about the real life and culture of China. (改為含有現(xiàn)在分詞短語的句子：3.Besides,_we_can_show_him_around_the_city,_getting_him_to_know_more_about_the_real_life_and_culture_in_China.) In a word, I'm eager to provide an impressive trip for the foreign friend. I hope you can take my

33、 application into consideration. Thank you in advance. Yours sincerely， Li Hua 應(yīng)用文四　邀請(qǐng)信 邀請(qǐng)信是寫信人對(duì)收信人的一種盛情邀約，一般分為正式和非正式兩種，格式與其他信函相同。具體寫作步驟如下： 第一段：說明寫作意圖。 第二段：具體交代情景，包括受邀請(qǐng)的人、邀請(qǐng)收信人要做什么、地點(diǎn)以及具體的時(shí)間等內(nèi)容，并且強(qiáng)調(diào)受邀人參加的理由。 第三段：表示期待收信人的回復(fù)。 1．段首常用語 (1)I am writing to invite you to ... (2)I think it wo

34、uld be a great idea if you could participate in ... (3)I wonder if you can come ... (4)How would you like to join us in ...? 2．段尾常用語 (1)Would you please drop me a line to let me know if you can come to ...? (2)My family and I would feel very honoured if you could come. (3)We would be looking

35、 forward to your coming with great pleasure. (4)I would like to meet you there and please let me know your decision soon. 3．邀請(qǐng)信格式模板 Dear ________， How is everything with you? I am writing to tell you that there will be a(n) ________ (內(nèi)容) at/in ________ (地點(diǎn)) on ________ (時(shí)間). We would be honoured

36、 to have you there with us. The occasion will start at ________ (具體時(shí)間). This will be followed by a(n) ________ (進(jìn)一步的安排). At around ________ (時(shí)間), ________ (另一個(gè)安排)． Ring me up and tell me whether you will come or not, will you? I really hope you can make it. My phone number is ________. Looking fo

37、rward to ________. Yours sincerely， Li Ming 假定你是李華，想邀請(qǐng)外教Henry一起參觀中國(guó)剪紙(paper－cutting)藝術(shù)展。請(qǐng)給他寫封郵件，內(nèi)容包括： 1.展覽時(shí)間、地點(diǎn)； 2.展覽內(nèi)容。 注意：1.詞數(shù)100左右； 2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。 　 　

38、 　 　 　 [審題謀篇通思路] 本題要求考生以李華的身份邀請(qǐng)外教Henry來看中國(guó)剪紙展覽?？煞譃樗亩危? 第一段：介紹寫信的目的——邀請(qǐng)外教Henry來看中國(guó)的剪紙藝術(shù)展。 第二段：介紹這次展覽的時(shí)間、地點(diǎn)和內(nèi)容。 第三段：請(qǐng)收信人對(duì)發(fā)出的邀請(qǐng)做出反饋——如果感興趣，請(qǐng)給我發(fā)郵件。 第四段：表示期盼。 [修訂提升爭(zhēng)高分] Dear Henry， I

39、'm Li Hua. I'm writing to invite you to see the Chinese paper-cutting exhibition. It is a Chinese folk art with a long history. The exhibition will be held in the City Museum, starting from June 16th and lasting for more than a week. A large number of paper-cut works by experts throughout China wil

40、l be on show, and some of them are made by famous artists. (改為定語從句：1.A_large_number_of_paper-cut_works_by_experts_throughout_China_will_be_on_show,_some_of_which_are_made_by_famous_artists.) The paper cuts are about different (用高級(jí)詞匯替換：2.various) things. When we visit the exhibition (用非謂語動(dòng)詞改寫：3.Visit

41、ing_the_exhibition), we will not only enjoy the folk art works, but also learn a lot. If you're interested in the Chinese folk art, please e-mail me. We can visit the exhibition any day. Looking forward to your reply. Yours， Li Hua 應(yīng)用文五　求助信 求助信是針對(duì)自己遇到的問題，向別人尋求幫助的信件。一般分三部分：(1)開頭部分：先進(jìn)行問候，然后說

42、明寫信的目的；(2)主體部分：詳細(xì)說明自己所遇到的困難并請(qǐng)求幫助；(3)結(jié)尾部分：表示感謝和期盼之情。 1．開頭部分常用語 (1)My name is ... I'm writing to ask for some help. (2)I have met much difficulty in learning English. (3)Faced with so much difficulty, I have to turn to you for help. (4)I wonder whether/if you could do me a favor ... (5)In the

43、 meanwhile/At the same time, I beg you to ... so that ... Also, I would like you to ... (6)I would like you to introduce some good ways to learn grammar. 2．結(jié)尾部分常用語 (1)I'm sure with your help I can make great progress. (2)I will appreciate any of your help. 3．求助信格式模板 Dear ________， My name is

44、 ________ (自我介紹). I'm writing to you to ask for some help. I have met much difficulty in ________ (求助內(nèi)容). First, I find ________ (困難1). Besides, ________ (困難2). What's more, ________ (困難3)． Faced with so much difficulty, I have to turn to you for some help. Would you like to ________ (委婉提出請(qǐng)求1)? In

45、 the meanwhile, I beg you to ________ (請(qǐng)求內(nèi)容2) so that ________ (請(qǐng)求目的). Also, I would like you to ________ (請(qǐng)求內(nèi)容3)． I'm sure that I can make great progress in ________ (表達(dá)期待)． Yours sincerely， Li Hua 假定你是高中生李華，你們學(xué)校要在三月十日舉辦英語配音比賽(dubbing contest)，你想?yún)①?，但是不知道該選什么電影。你給筆友Peter寫封郵件，請(qǐng)他推薦。比賽要求： 1.主題是關(guān)

46、于友誼； 2.時(shí)間限定在4到5分鐘； 3.每個(gè)節(jié)目最多6個(gè)角色。 注意：1.詞數(shù)100左右； 2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。 　 　 　

47、 　 [審題謀篇通思路] 本題要求考生以李華的身份向Peter寫信求助，想?yún)⒓优湟舯荣?，卻不知該選什么電影。所以請(qǐng)Peter推薦合適的電影。正文可分為三段來寫： 第一段：?jiǎn)柡驅(qū)Ψ讲⒔淮鷮懶诺哪康摹笾? 第二段：說明自己遇到的具體困難——想?yún)⒓优湟舯荣?，但是不知道選擇哪部電影合適，所以求推薦。 第三段：表示感謝和期盼之情。 [修訂提升爭(zhēng)高分] Dear Peter， How is everything going? I am writing to you, hoping to seek help. (用in the hope of改寫： 1.I_am_writi

48、ng_to_you_in_the_hope_of_seeking_help.) Our school will hold an English dubbing contest on March 10th. I am eager to have a try. However, I don't know which film is suitable. (改寫為并列句：2.I_am_eager_to_have_a_try_but_I_don't_know_which_film_is_suitable.) As a movie fan，would you be so kind as to give

49、 me some recommendations? According to the requirements, the theme should be about friendship. And each video may last 4 to 5 minutes. (添加過渡性詞語：3.What's_more/In_addition/Moreover /Besides), there should not be more than six characters in each video. I would really appreciate it if you could do me

50、the favor. Looking forward to your reply. Yours， Li Hua 應(yīng)用文六　道歉信 道歉信通常是在因自己的過失或疏忽給別人帶來了麻煩或損失并發(fā)覺的情況下，為了向?qū)Ψ奖硎厩敢舛鴮懙男偶?。具體寫作結(jié)構(gòu)如下： 第一部分：表明寫作意圖，對(duì)某事表示歉意。 第二部分：說明道歉的具體原因并做出解釋。 第三部分：再次表明歉意，請(qǐng)求諒解，并提出彌補(bǔ)措施。 1．開頭部分常用語 (1)I am writing this letter to apologize to you for ... (2)I would like to expre

51、ss my deepest apology/regret for not being able to/my failing to ... (3)I remember we planned to ... but now because ... I cannot ... with you as planned. (4)I must apologize for any inconvenience it may have caused you. (5)I am very sorry for my not being able to ... due to the fact that ...

52、(6)I regret to inform you that I can not/am unable to ... (7)I must make a sincere and humble apology to you for ... 2．結(jié)尾部分常用語 (1)Please allow me to say sorry again. (2)Will you please accept my apology? (3)With apologies once again./With many apologies. (4)Please accept my sincere apology f

53、or ... once more. (5)I sincerely hope that you will kindly accept my apologies. 3．道歉信格式模板 Dear ________， I am terribly sorry to tell you that ________ (陳述需道歉的事由). Now I am writing you this letter of apology to show my deep regret. I hope you will understand me and excuse me for ________ (請(qǐng)求對(duì)方原諒

54、的事由). The reason for my delay/absence was/is that ________ (解釋過失的原因). Therefore it's not in my power to ________ (過失導(dǎo)致的結(jié)果)． I sincerely hope that you can accept my apology and understand it. I would appreciate your allowing me to ________ (提出彌補(bǔ)措施). Once again, I'm sorry for any inconvenience caused

55、 by me. Yours sincerely， Li Hua 假定你是李華，與留學(xué)生朋友Bob約好一起去書店，因故不能赴約。請(qǐng)給他寫封郵件，內(nèi)容包括： 1.表示歉意； 2.說明原因； 3.另約時(shí)間。 注意：1.詞數(shù)100左右； 2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。 　 　

56、 　 　 　 　 [審題謀篇通思路] 本題要求考生以李華的身份寫一封因?yàn)椴荒馨磿r(shí)赴約而向朋友Bob表示道歉的郵件，可分為三段來寫： 第一段：表達(dá)問候，然后說明寫信的原因

57、——為不能和朋友一起去書店而道歉。 第二段：解釋不能去的原因——忙于準(zhǔn)備即將到來的期末考試。 第三段：再次希望對(duì)方接受自己的道歉，并提出另約時(shí)間的建議(用商量的語氣提出)。 [修訂提升爭(zhēng)高分] Dear Bob， How is everything going? I'm writing to express my regret for being unable to go to the bookstore with you next weekend. (用for引導(dǎo)的并列句改寫：1.I'm_writing_to_express_my_regret,_for_I_won't_be_ab

58、le_to_go_to_the_bookstore_with_you_next_weekend.) I feel terribly sorry about it and want you to know what happened. My final exam will be held in two weeks and it makes me worried. (用what引導(dǎo)的名詞性從句改寫：2.What_makes_me_worried_is_my_final_exam_which/that_will_be_held_in_two_weeks.) So I have to make pr

59、eparations for it at that time. I appreciate that you understand the importance of the exam and I must try my best (用高級(jí)詞匯替換：3.spare_no_effort) to do well in my final exam if possible. I sincerely hope you can accept my apologies and understand my situation. Could we make another appointment to go t

60、o the bookstore together? Please let me know what time is OK for you. Looking forward to your reply. Yours， Li Hua 應(yīng)用文七　投訴信 在生活中，人們經(jīng)常會(huì)遇到一些令人煩心的事情，比如消費(fèi)權(quán)益受損、正常生活和工作受到干擾等，此時(shí)寫投訴信不失為一個(gè)解決問題的辦法。 投訴信通常包括以下幾個(gè)方面的內(nèi)容：說明投訴的原因并表示遺憾；實(shí)事求是地闡述問題發(fā)生的經(jīng)過，切記不要夸大其詞；指出問題引起的后果；提出批評(píng)及處理的建議或敦促對(duì)方采取措施，或者提出期望的賠償以及補(bǔ)救方式。組織提

61、綱時(shí)要遵循“三步走”的寫作規(guī)律： 第一段：表明來信所要投訴的問題，盡可能做到客觀、禮貌，給讀信人留下好印象。應(yīng)該記住讀信人不一定就是犯錯(cuò)誤的責(zé)任人，他的合作對(duì)事情的最終圓滿解決有著非常重要的作用。 第二段：寫明投訴的原因、問題的經(jīng)過及產(chǎn)生的后果?？梢哉f具體的理由，也可以說問題的具體體現(xiàn)方式。 第三段：提出解決方案，不需展開。這段應(yīng)體現(xiàn)書信的禮貌原則，可以用類似“如果你能……，我將十分感激”這樣的表達(dá)方式，還要注意做到客觀、公正。 1．段首常用語 (1)I am writing to make a complaint about ... (2)I am most relucta

62、nt to complain, but ... (3)One annoying aspect of your service is ... (4)I have been pleased with your service for years, but now I feel very disappointed. (5)I would like to draw your attention to the problem/fault ... (6)I am writing to inform you that I find ... unsatisfactory. (7)I wish

63、to express my dissatisfaction/disappointment about ... 2．段尾常用語 (1)It would be highly appreciated if you could ... (2)I believe you will take my complaints seriously and ... (3)I hope you will give due attention to this matter. (4)I would like to get this matter settled by the end of this mon

64、th. (5)I would not be more satisfied if you could kindly ... (6)I would appreciate it very much if you could ... 3．投訴信格式模板 Dear ________， I am ________ (自我介紹). I feel bad to trouble you but I am afraid that I have to make a complaint about ________ (投訴的事情)． The reason for my dissatisfaction

65、is ________ (總體介紹). In the first place, ________ (抱怨的第一個(gè)方面). In addition, ________ (抱怨的第二個(gè)方面). Under these circumstances, I find it ________ (感覺) to ________ (被投訴的事情給自己帶來的消極影響)． I would appreciate it very much if you could ________ (提出建議和請(qǐng)求), preferably ________ (進(jìn)一步的要求), and I would like to have

66、this matter settled by ________ (設(shè)定解決事情的最后期限)． Thank you for your consideration and I will be looking forward to your reply. Yours sincerely， ________ 假設(shè)你是李華，兩周前你從網(wǎng)上訂購(gòu)了一套英語書蟲系列讀物(Bookworm Series)，昨天才收到貨，且包裝破損、數(shù)量不足。請(qǐng)就此向網(wǎng)站客服寫封郵件投訴。要點(diǎn)如下： 1.介紹購(gòu)物情況； 2.反映存在問題； 3.提出解決方案。 注意：1.詞數(shù)100左右； 2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。