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1、單擊此處編輯母版標題樣式,單擊此處編輯母版文本樣式,第二級,第三級,第四級,第五級,*,Memorandums,What is a memo?,It is a format of internal communication,which can communicate information,explain new procedures,announce changes,make requests,confirm results,or offer advice.,How to write a business memo,內容簡短：備忘錄市商務書面溝通中最簡短的形式之一，具備快速閱讀的特征。,信

2、息具體：如果要用備忘錄告訴同事們有個會議或活動，就把具體的日期時間告訴他們。,內容有組織：便于讀者呢個迅速找到需要的信息。不管是直接還是委婉，內容都要有組織，不要讓對方浪費時間思考你是什么意思。,The format of a memo,漢語的“備忘錄”來自英語的memorandum，實際應用中通常使用其縮寫形式memo，作標題時一定要大寫首字母，或者四個字母都大寫。備忘錄由名稱(title)，標題區(qū)(heading)和正文(body)三部分組成。其中標題區(qū)包括四部分內容：備忘錄的撰寫人，收件人，發(fā)送日期及主題。,備忘錄的基本格式如下（排列格式多為齊頭式）：,Memo,To:寫出全名，有時可以

3、加上職位,From:寫出全名，有時可以加上職位,Date:寫出完整日期，月份可以采用縮寫,Subject:主題簡短，明確，具體,Message:直接寫出重點，用一到兩個句子把主要的信息寫出來。可以只有一個句子，也可以有好幾個段落。,Re:New Year Party,Subject:Autumn Trading Fair,Subj.:Christmas Celebration,SUBJECT:Beefits Coordinator Suggests Pinggu Outing,Memo,Changes of the order,To:,Subject:,From:,Change goods d

4、etails of this mornings order(Ms.Sanchez from Royale Engineering),Send 3 units of model 1380 and 4 units of model 1935 by sea.,They don not need insurance and we will pay for sea transport.,Date:,24 November,2013,Dispatch Department,Brian Davison,如果你選擇使用標題形式寫出“事由”，要注意用詞應當概括性強、言簡意賅。“事由”是備忘錄的“題眼”，作用在于

5、突出備忘錄的寫作目的或其主要內容，使收件人迅速識別備忘錄的主要意圖，判斷應由哪個業(yè)務部門處理、與自己是否有關系。事由一項等于備忘錄的標題；換句話說，備忘錄的主旨應當體現(xiàn)在事由的表述之中。,請比較以下同一個會議紀錄的六種事由標題，,Minutes of the meeting of the Second Board of Directors,Minutes of the Meeting of the Second Board of Directors,Minutes of the Second Meeting of the Board of Directors,Minutes of the Se

6、cond Meeting:Board of Directors,Board of Directors:Minutes of the Second Meeting,Board of Directors:Meeting Minutes,October 23,2007,Practice 1,Your companys Sales Director is visiting you next Thursday morning.,Write a memo to your assistant,Kerstin:,Telling her about the visit;,Explaining the reaso

7、n for the visit;,Saying what information the Sales Director will need on the day.,Write about 30-40 words.,Memo,About the visit of Sales Director,To:,Subject:,From:,Date:,5th March,2013,Ms Kerstin,Stephen Chan,Managing Director,Our companys Sales Director,Mr.Johnson,is visiting our branch next Thurs

8、day morning to check the sales picture of our region.Please prepare the sales figures of all our product lines for his inspection.,Thanks!,Practice 2,You are a manager and going to spend holidays in Hawaii in June.Suddenly you received a letter from an important customer,Mr.Elton Deland,who will arr

9、ive on 25th June and discuss the claim.You have to delay the trip till July.,Write a memo to Ms.Anne Franks,your secretary:,Explain why you postpone your trip,Mention the date when Mr.Elton Deland will arrive,Ask her to arrange your meeting.,Memo,To:,Subject:,From:,Date:,22 September,2013,Anne Frank

10、s,Wu Shan,Trip delay,I have to delay my trip to Hawaii till July,as Mr.Elton Deland will arrive in London on 25th June and discuss the claim face to face.Please arrange our meeting on 26th June.,Types of Memos,1.Instruction Memo(指示性備忘錄),Style:simple and direct.,Content:,1)INTRODUCTION,2)DETAILS,3)RE

11、SPONSE OR ACTION TO BE TAKEN,4)CONCLUSION,Example,To:All Staff,From:Allen Smith,Administrative Officer,Date:May 12,2006,Subject:Operating Instructions for New Copying Machine,A New photocopier has been installed in the general office.All staff is welcome to use it.(,introduction,),To ensure the copi

12、ers survival,it is important to keep the following procedures in mind.(,details,)Use the machine for no longer than 30 minutes at a time.After use,allow the machine to cool for at least 5 minutes.Make sure the switch is turned off after use.Please speak to me if you have any questions about the mach

13、ine.(,response,),上級致下級 Memos from the Management,例1推遲圣誕晚會備忘錄(Postponing the staff Christmas party),TO:All Staff,FROM:Management,DATE:November 9,2007,SUBJECT:STAFF CHRISTMAS PARTY,Its that time of year again.As you all know,Christmas is our busiest season of the year.Every year it is a struggle for m

14、anagement and supervisors to find the time and energy to organize a staff Christmas party.This year,we have decided to postpone the Christmas party until after our busy season.,Party Details,:,Date:Third Saturday in January,Theme:Celebration,Food:Turkey,Christmas pudding,smoked salmon,Special events

15、:Karaoke and belly dancing,We apologize that the celebration will have to wait until the new year,but we guarantee that it will be worth the wait.Anyone interested in volunteering to help out with the event is encouraged to call Lucy,our events coordinator.Lucys cell phone number is 1234-567-8900.Regarding this matter,please contact her outside of business hours.,Thank you.,Management,