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1、單擊此處編輯母版標(biāo)題樣式,單擊此處編輯母版文本樣式,第二級(jí),第三級(jí),第四級(jí),第五級(jí),*,Basic Skills and Techniques for Talking,to People in Business Situations,The emphasis throughout is on encouraging students to consider and re-evaluate the social functions of English.In business,this is particularly important,as students may be dealing wi

2、th all kinds of people in English.Your first impression on them the way you behave functions fundamentally in your career.,Unit 1 Face to face,*,Objectives,This unit deals with communication skills in business world,including skills of greeting,asking questions,and skills about how to build up good

3、relationship.,Focus,Giving your visitors a good impression,Nationalities,Talking about your enjoyment about your work,1.1 First Impressions,A Discussion,look at the pictures,describe the people and discuss the questions:,what impression does each person give?,Which person seems the most welcoming?,s

4、hort _ curly,long _ wavy,shoulder length_,blond,hair _ grey,brown _ red,dark _,black _,dyed _,straight _,_,_long,_large,_flat,_greek nose,_hawk nose,_,_brown,_grey,_blue,_large,_deep-set,_dark,eyes,nose,hair,face,_oval,_round,_square,_long,_wrinkled,_freckled,_red cheeked,_narrow mouth,_thin lips,De

5、scribing people,B.Finding more vocabulary of describing people:,hospitable,enthusiastic,polite,talkative,kind,generous,alert,friendly,confident,calm,honest,skillful,sophisticated,helpful,intelligent,nice,optimistic,punctual,practical,amicable,cordial,reliable,etc.,indifferent,sleepy,lazy,clumsy,stup

6、id,prejudiced,inefficient,nasty,unhelpful,off-hand,rude,pessimistic,detached,in-cooperative,self-centered,selfish,conservative,hostile,inactive,tricky,etc.,Introductions and Greetings,Id like to introduce myself.,Id like to introduce to .,Let me introduce myself.,Let me introduce to .,May I introduc

7、e myself?,May I introduce you to ,Mr.?,Have you two met before?,Id like you to meet .,Do you know?,Formal ways of greeting at first meeting:,How do you do?,Pleased to meet you.,Glad to know you.,Nice to meet you.,Informal ways of greeting at first meeting:,Good afternoon!,Hello!,Hi!,Ways of greeting

8、,between acquaintances:,Hello!/Hi!,Good afternoon,How are you?,How is everything(with you)?,How are things,(with you)?,How are you doing/getting on/along?,4)What can you say concerning Small talks?,a.Ive been looking forward to meeting you.,b.It must be a couple of years since we last met.,c.when di

9、d you actually arrive?,d.Did you have a good journey?,e.Can you tell me something about your hometown?,f.Do you like playing foot ball?,g.What do you think of Guangzhou weather?,h.How is your family?,i.Do you need any help?,j.Where are you staying?,k.Is this your first visit to?,l.Where do you come

10、from in Argentina?,m.Whereabout do you come from in?,n.How is werther in your city?,o.Do you play any sports?,p.What do you usually do on weekends?,q.What kind of food do you like?,1.2 Its a small world,Nigeria,kenya,south Africa,Egypt,Tunisia,Algeria,Morocco,Ghana,Japan,Korea,China,Indonesia,Cambod

11、ia,Malaysia,Thailand,India,Pakistan,Syria,Saudi Arabia,Kuwait,Lebanon,Egypt,Abu Dhabi,Iraq,Brazil,Argentina,Venezuela,Chile,Peru,Uruguay,Guyana,Colombia,France,Germany,Italy,Holland,Belgium,Luxembourg,UK,Denmark,Ireland,Greece,Spain,Portugal,Austria,Sweden,Finland,Malta,Cyprus,Poland,Hungary,Czech,S

12、lovak,Slovenia,Estonia,Latvia,Lithuania,Romania,Bulgaria,Switzerland,Russia,Yugoslavia,Monaco,Iceland,Vatican,Turkey,What is non-verbal communication?,What is the proper way of shaking hands with different persons?,What does a little humor demonstrate?,What judgments do we make on nonverbal messages

13、?,1.3 What do you enjoy about your work?,A related vocabulary,accountant day-to-day tackle a job,deadlines finance business development,responsibilities generate computer systems,trouble-shooting back-up loose cable,solve problems hectic be confronted with problems,encounter problems resolve problem

14、s hands-on,programming applications environment,ambitious prospects,ledger,Listen to the four people talking about there work.Complete the notes.,1.,Ian McShane,Ian McShane,is an accountant,He is responsible for:,day-to-day accounting,He enjoys:,1 Different jobs,2 Deadlines,3 Dealing with finance,He

15、 doesnt enjoy:,Being difficult with people to get money out of them.,2.,Lesley Trigg,Lesley Trigg,is an administrator,Her responsibilities are:,1 Correspondence,2 Arranging meetings,3 Organizing travel,She enjoys:The people she works with,She doesnt enjoy:,Not being busy(She has to wait for people t

16、o generate work),3.,Patrick Verdon,Patrick Verdon,is a systems administrator(this is a trouble-shooting kind of job),His responsibilities include:,1 back up of data,2 Installation of machines,operating system and the software product.,He enjoys the challenge,He doesnt enjoy:,1 doing routine back-ups,2 Working late,4.Paul Lockwood,Paul Lockwood,is a training officer,He provides training courses for customers and agents.,He enjoys:,1 Direct contact,2 Direct knowledge,3 Stimulating environment,He d