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1、,*,單擊此處編輯母版標(biāo)題樣式,單擊此處編輯母版文本樣式,第二級(jí),第三級(jí),第四級(jí),第五級(jí),Im sure I can do it,辦公室英語,Im sure I can do it 辦公室英語,1,部門名稱,1.Personnel Department 人事部,2.Human Resource Department 人力資源部,3.Sales Department 營銷部,4.Product Development Department 產(chǎn)品開發(fā)部,5.Public Relations Department 公關(guān)部,6.Marketing Department 市場部,7.Finance De

2、partment 財(cái)會(huì)部,8.Purchasing（Procurement）Department采購部,9.After-sale Service Department 售后服務(wù)部,10.Quality Control Department 品管部,部門名稱,2,職位名稱,1.Chairman of the Board 董事長,2.President（Am E.）總裁,3.Executive Vice-President 執(zhí)行副總裁,4.Managing Director 行政董事,5.Executive Manager，General Manager 總經(jīng)理,6.Deputy General

3、Manager 副總經(jīng)理,7.Section Manager 部門經(jīng)理，科長,8.Sales Manager 銷售部經(jīng)理,9.Assistant Manager 助理經(jīng)理（副經(jīng)理）,10.Manager 主任,11.Sales Representative 銷售代表,12.Supervisor 總管,13.executive 高中級(jí)管理人員,14.clerk 職員,職位名稱,3,At the office,A:Id like to see Mr.Smith.,B:Do you have an appoinment?,A:No,but I have something urgent to tal

4、k about with him.,B:Sorry,hes at a meeting now.,A:Id like to see Mr.Lines,please.,B:Would you give me your business card?,A:Sure.Here you are.,B:Thank you.Ill see if hes available now.,At the office,4,A:Good morning,miss.Id like to see Mr.Johnson.,B:May I have your name,please?,A:My name is Bill Jon

5、es.,B:Mr.Johnson is expecting you.Ill tell him youre here.,A:Id like to see Mr.Johnson.,B:Do you have an appoinment?,A:No.,B:Im sorry,Mr.Johnson has a full schedule this week.,A:Good morning,miss.Id l,5,A:Id like to see Mr.Cooper.,B:Sorry,Mr.Cooper is occupied at the moment.Could you please,write a

6、note to him on the matter you wish to see him about?,A:Sure.,A:Hello,this is Mr.Smith of Motorola Corporation.Is that,Johnson Company?,B:Yes.,A:May I speak to Mr.Hans Miller,please?,B:Sorry,hes been transferred to the New York Office.,A:Id like to see Mr.Cooper,6,A:Good morning,miss?,B:May I help yo

7、u,sir?,A:Do you have any vacancies for full-time job?,B:Yes,we need an accountant in our Finance Department.,A:Whatre your qualifications?Can you say something about,yourself?,A:Good morning,miss?,7,B:Ive just got my Ph.D.in engineering from Massachusetts,Institute of Technology,but I had worked for

8、 two years before,I started to work on a doctors degree.,A:Thats very good.,A:Ive passed the tests for business skills in computer and,shorthand.,B:Thats impressive.,A:I think Im quite fit for accounting work.,B:Would you please fill in this form?,B:Ive just got my Ph.D.in,8,外企office常用電話英語1.ABC corp

9、oration.May I help you?ABC 公司,我能幫你什么嗎?,外企office常用電話英語1.ABC corpora,9,這句話算是制式的講法.一般接起電話的人通常會(huì)先報(bào)公司的名字 ABC corporation,然后再說,May I help you?或是如果要更客氣一點(diǎn)的話則可以說 How can I help you?(我該怎么幫你?),因?yàn)檫@樣的問法表示我該怎么幫你,而非我需不需要幫你?但基本上 May I help you?跟 How can I help you?都很常見就是了.,這句話算是制式的講法.一般接起電話的人通常會(huì)先報(bào)公司的名字,10,不過如果是機(jī)器接的電

10、話,則聽到的多半是這樣,Thanks for calling ABC corporation,if you know your partys last name or extention,press 1.If you want to recieve information or publication,press 2.If you want to talk to the operator,press pound sign or remain on the line.(感謝你打電話到 ABC 來,如果你知道你要找的人的姓或是分機(jī)號(hào)碼,請(qǐng)按 1,如果是想要本公司的簡介或出版品,請(qǐng)按 2,如果是要找

11、總機(jī),請(qǐng)按#,或是請(qǐng)別掛斷.,不過如果是機(jī)器接的電話,則聽到的多半是這樣,Thank,11,2.And you are?你是?,如果人家打電話來是要找你的上司,May I talk to your manager?(我能不能跟你們經(jīng)理講話?)這時(shí)你總不能糊里糊涂地就把電話拿給經(jīng)理說,說不定人家是打電話來跟你經(jīng)理勒索一百萬的呢!所以通常我們一定要先確定打電話來的是誰.最客氣的問法是,Whom I am speaking with?或是 Whom am I talking to?(我正在跟誰講話呢?)但是人家一聽是像我這種小毛頭打電話找他們經(jīng)理,他們就會(huì)用比較口語的說法,And you are?(

12、你是?)如果人家這樣問我,我就可以答,This is Benlin.,2.And you are?你是?,12,像是 And you are?這么口語的英文書上大概學(xué)不到,但這卻是老美天天在用的句子,只怕你學(xué)了之后還不敢用.其實(shí)真的不用怕.越簡單的句子老美越聽得懂.而且事實(shí)上 And you are?這句話還有許多適用的場合,例如在公司的接待處(reception).來訪的客人如果說,Im looking for Mr.Wolf.(我要找伍夫先生)接待小姐就可以反問他,And you are?(你是?)所以像這種簡單又好用的句子大家一定要記起來喔!,像是 And you are?這么口語的英文

13、書上大概學(xué),13,3.Ill put her on the phone.Just a second.,我會(huì)請(qǐng)她聽電話,請(qǐng)等一下.,Put someone on the phone 這個(gè)片語就是說請(qǐng)某人聽電話.例如你打電話找你女朋友,結(jié)果女朋友的同事接了電話,就開始跟你東扯西扯,問你們昨天是不是吵架了啊?什么時(shí)候要結(jié)婚啦,這時(shí)如果你實(shí)在不想跟她講了,就可以說,Could you please just put her on the phone?(你能不能請(qǐng)她來聽電話啊?)反過來如果今天是你接到了電話,結(jié)果要找的是別人,你就可以說,Ok.Ill put her on the phone.Just

14、a second.(好,我會(huì)請(qǐng)她聽電話,請(qǐng)稍等一下.),3.Ill put her on the phone.,14,上面講的 put someone on the phone,指的多半是只有一只電話時(shí),但如果像公司里有許多分機(jī),則用轉(zhuǎn)接 transfer 或是 redirect.會(huì)比較恰當(dāng).例如同樣的情況你可以說,Im transferring your call.或是 Im redirecting your call.(我?guī)湍戕D(zhuǎn)接到分機(jī)給她.)如果是接線生轉(zhuǎn)接的話,他們有時(shí)就只簡單地說,One moment,please.或是,OK.Ill put you through.,上面講的 pu

15、t someone on the phone,15,4.Would you mind holding for one minute?,你介不介意稍微等一分鐘啊?,在美國如果有機(jī)會(huì)打電話給客戶服務(wù)(Customer Service)部門,如果沒意外的話都會(huì)聽到以下的電話錄音,All of our representitives are currently busy serving their customers.Your call will be answered in approximate 5 minutes(我們所有的客服人員都在忙著服務(wù)他們的顧客,請(qǐng)等五分鐘后,就會(huì)有人接聽你的電話),然

16、后十分鐘過去了,Please continue to hold,your call is very important to us.(請(qǐng)繼續(xù)等候,你的來電對(duì)我們非常重要).所以大家要知道,老美基本上對(duì)這種無止境的等待是深惡痛絕的.所以要記得,如果人家打電話來,千萬不要因?yàn)槁牪欢驼f,Hold on,然后就跑去求救兵,這對(duì)打電話來的人是十分不禮貌的.,4.Would you mind holding for,16,如果萬不得已一定要請(qǐng)他稍候,我們要客氣一點(diǎn)地說,Would you mind holding for one minute?所以記得要給對(duì)方一個(gè)明確的時(shí)間,例如 one second 或是 five minites 不要讓對(duì)方無止境地等下去.但是如果一分鐘到了你還沒忙完,則最好再說一次,Sorry,I am still on the phone.Could you hold for another minute?(對(duì)不起,我還在講電話,能不能再請(qǐng)你稍候一分鐘.),如果萬不得已一定要請(qǐng)他稍候,我們要客氣一點(diǎn)地說,Wou,17,5.Hes out for lunch.Would y