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1、旅游飯店職業(yè)英語(yǔ) 初 級(jí) 2008 Unit One Concierge 禮 賓 服 務(wù) Lesson 1,2 Lesson 1 Welcome to Our Hotel 歡迎來(lái)到我們酒店 Key Words： n welcome 歡迎 n doorman 門(mén) 童 n luggage 行 李 n very 非常 n glad 高興的 n problem 問(wèn)題 n follow 跟隨 n聽(tīng)課文錄音 Talking to the Guest 情 景 會(huì) 話(huà) ONE Doorman: D Guest: G D: Good morning, Sir. Welcome to our hotel. G:

2、Good morning. D: Im the doorman. Let me help you with your luggage. G: Thank you. TWO Doorman: D Guest: G D: Good afternoon, Madam. Very glad to have you here. G: Good afternoon. Can you help me with my luggage? D: No problem, Madam. The Reception Desk is over there. Follow me, please. G: Ok. Notes：

3、 nHelpwith是連用結(jié)構(gòu), “幫助某人做某事” Example: Let me help you with your work. 我來(lái)幫您做這項(xiàng)工作. nIm glad to do sth. 我很高興做某事. Example: Im very glad to have you here. Very glad to have you here. (省略說(shuō)法) n當(dāng)客人提出要求時(shí),員工一般使用 No problem,sure,certainly回答, 讓客人感覺(jué)到酒店服務(wù)的熱情周到. Your Turn to Try Now nListen to the words and repeat:

4、case 箱子 baggage 行李 carry-on 手提行李箱 shoulder bag 挎包 suitcase 衣箱，手提箱 belongings 物品，財(cái)產(chǎn) article 物品 wallet 錢(qián)包 handbag 手提包 backpack 背包 n Listen to the sentences, repeat and translate: Ill take care of your luggage. Youve got three pieces of baggage. Is that right, Sir? May I put your suitcase here? Would y

5、ou mind my putting your baggage here? Shall I show you to your room? nListen and complete the dialogues: D: Good morning, Madam. . G: Good morning. D: Im the doorman. . G: Thank you. 2. D: Good evening, Mr. Taylor. Nice to see you again. G: Good evening. D: and show you to the Reception Desk. G: Tha

6、nk you. Lesson 2 May I show You to Your Room 我可以帶您去您的房間嗎 Key Words： n bellboy n show n pleasure n madam n help n put n lift n行李員 n帶領(lǐng)；出示 n愉快 n女士，夫人 n幫助 n放 n電梯 Talking to the Guest 情 景 會(huì) 話(huà) ONE Bellboy: B Guest: G B: Good morning, Sir. Welcome to our hotel. G: Good morning. B: May I show you to your ro

7、om now? G: All right. Thank you. B: My pleasure. TWO Bellboy: B Guest: G B: Good afternoon, Madam. G: Good afternoon. B: Im a bellboy here. Let me help you with your luggage. G: Thank you. B: Its my pleasure. The lift is over there. Follow me, please. G: Ok. B: Here is your room. May I put your lugg

8、age here? G: Please do. Notes： nshow sb. to.帶某人去某地. Example: He will show you to the business center. 他會(huì)帶您去商務(wù)中心. nMy pleasure. 回應(yīng)別人致謝時(shí)的用語(yǔ),類(lèi)似的表 達(dá)有: -Its my pleasure. / Youre welcome./ Not at all. Notes： nThe lift is over there. Follow me, please. 飯店行李員在送客人到房間時(shí),一般走在客人前面, 在進(jìn)出電梯時(shí),讓客人走在前面. 進(jìn)電梯時(shí)應(yīng)說(shuō)“You go

9、first”,出電梯時(shí)應(yīng)說(shuō) “After you”. nMay I 是飯店員工常用的句型,用于征 求客人的意見(jiàn). Example: May/Could I see your passport? Your Turn to Try Now nListen to the words and repeat: comb 梳子 razor 剃須刀 soap 肥皂 ashtray 煙灰缸 wardrobe 衣柜 television 電視機(jī) mirror 鏡子 plug 插頭 air-conditioner 空調(diào) cup 杯子 n Listen to the sentences, repeat and tr

10、anslate: This way, please. May I have your key, please? How do you like our hotel? Let me show you to your room, please. Here is some toilet paper. nListen and complete the dialogues: B: Good afternoon, Sir. G: Good afternoon. B: . G: Here is my room number card. Its room 2045. B: , Mr. Green. G: Thank you very much. B: . 2. B: . I hope you like it. G: It looks . B: the bathroom. G: . B: Is I can do ? G: No, thank you. B: your stay here.