,Starting up,Vocabulary,British and American English,Listening,Business travelers priorities,Reading,Air rage,Language,review,Talking about future plans,1 How often do you travel by air,rail,road and sea?,2 What do you enjoy about traveling?What dont you,enjoy?,3 Put the following in order of importance to you,when you travel.,4 Does the order change for different types of travel?,A,Answer these questions individually.Then compare your answers with a partner.,comfort safety price reliability speed,B,Choose the correct word from the box to complete the following list of things which irritate people when flying.,seats trolleys queues luggage,room cancellations food jet,1 not enough leg.available,2 lost or delayed.,3 long.at check-in,4 poor quality.and drink,5 no baggage.,6 overbooking of.,7 flight delays and.,8 .-lag,room,luggage,queues,food,trolleys,seats,cancellations,jet,Which of these irritate you most?,Match the words and phrases below which have the same meaning.For each pair decide which is British English and which is American English.,A,1 subway a)motorway,2 city centre b)lift,3 carry-on baggage c)public toilet,4 one way d)schedule,5 return e)economy class,6 freeway f)single,7 rest room g)parking lot,8 elevator h)underground,9 coach class i)hand luggage,10 timetable j)round trip,11 car park k)downtown,B,Work in pairs.Use words or phrases in American English from Exercise A to complete the text below.,My last overseas business trip was a nightmare from start to finish.First of all there was a delay on the way to the airport as there was an accident on the _.When I got there I found the lower level of the airport _ was flooded.Next my _ was too big and heavy so I had to check it in.,When we arrived the _ was closed and there were no cabs at all.After a long time trying to read the _ and waiting for forty minutes,we finally,got a bus _ and found the hotel,but the _ wasnt working and our rooms were on the fifth floor.,freeway,parking lot,carry-on luggage,subway,schedule,downtown,elevator,A,Stephanie Taylor is a businesswoman who travels regularly as part of her job.Listen to the first part of the interview and choose the three priorities she mentions from the list below.,Good organization Easy booking,Regular transport Being patient,Balancing cost with Airline food,comfort,B,Why does Stephanie think it is still important for businesspeople to travel regularly?,its particularly important to establish good face-to-face relations with colleagues or with customers.,C,Listen to the second part of the interview and list the best and worst travel experiences that Stephanie describes.,Best:,great hotel with beautiful towels and beautiful bathrooms and nice soft bed,and good sports facilities.,the Virgin lounge,I think.Thats a good experience with all the high tech things.I like that.,Worst:,things out of your control such as bad,accommodation and delayed or cancelled flights.,E,Listen to what Stephanie says about future business travel and complete her prediction below.,Perhaps,particularly in the area of.,I think hotels will need to improve.in general.There are some very good hotels already,but I think more hotels will provide for business people perhaps some.facilities for,accommodation,their standards,facilities,specific,businesswomen,A,Answer these questions before you read the article.,What was your worst experience when traveling by air?,Why do some people get angry when they are traveling on a plane?,B,Now read the article.Which of these statements are true about the article?Correct the false ones.,1 People in groups are more likely to behave badly,on planes.,2 Drink is often the cause of problems on board.,3 Airlines can do little to improve air quality.,4 Travelers are using new technology to express,their dissatisfaction with airlines.,5 Airlines have taken no action to address travelers,concerns.,false,true,false,true,false,C,Which of the following reasons are given for air rage in the article?,1 poor service,2 flights not leaving on time,3 poor quality of food,4 too many passengers on a plane,5 not feeling safe,6 people drinking alcohol,7 poor air quality,8 noisy passengers,9 not being able to smoke,10 not enough cabin crew,D,Which of the following words from the article have a negative meaning?Use a good dictionary to help you.,rage misbehavior quality frustration concern harm optimum valuable irritability disorientation complaints criticize,disruptive dangerous dissatisfaction,Use will+verb to express a voluntary,action or promise,I,will send,you the information when I get it.,I,will translate,the email so that Mr.Smith can read it.,I,wont do,all the housework myself.,I,will call,you when I arrive.,If I am elected President of the United States,I,will make sure,everyone has access to inexpensive health insurance.,I promise I,will not tell,him about the surprise party.,Useful ways to talk about the future,2.Use be going to to describe planned,activities,He,is going to spend,his vacation in Hawaii.,I