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1、Unit 23Communication Workshop A Letter of ComplaintTeaching aims: To write a letter of complaint. To practise using the vocabulary of complaints. To practise using linking words and expressions Lose at least 2 kilos a week by using the Tour de France exercise bike 1.Why does Jeffreys complain for “T

2、our de France” ? He has been using the bike for a month in order to lose weight, but he seems to put on weight instead of losing weight.2.According to Jeffreyss letter, do you know how to solve this problem? He would like to refund his money as soon as possible and pay compensation for the injuries

3、that he has received. While-reading (p26) -的復(fù)印件強(qiáng)健身體一周至少減掉2公斤好像增肥更糟糕的是給出每分鐘心跳200次的讀數(shù)全速告訴某人不要做某事從自行車(chē)上掉下來(lái)手臂骨折拉傷了腿部肌肉三天不工作拒絕退錢(qián)起初，第一補(bǔ)償我的傷痛在未來(lái)三周內(nèi)得到肯定的答復(fù)打算采取進(jìn)一步行動(dòng) 與取得聯(lián)系為了尋求建議建議采取法律行動(dòng) a copy of - strength ones body lose at least 2 kilos a week as though put on weight even worse than that give readings of 20

4、0 beats per minute at full speed tell sb. not to do sth. fall off the bike break ones arm pull a muscle in ones leg take 3 days off work refuse to give back my money in the first place compensate sb. for the injures receive a positive reply within the next 3 weeks intend to take further action be in

5、 contact with- in order to ask for advice recommend taking legal action Match the titles (1-5) with the paragraphs(A-E):Paragraph AParagraph BParagraph CParagraph D Paragraph E poor service false claims the product money back poor qualityWhile-reading 1 Structure the product: Tour de France, serial

6、number, date of purchase, guarantee, receipt false claims: strengthen ones body, lose 2 kilos a week but poor quality:not stable, the speed control, the machine that.fall off the bike, pulled a muscle. poor service: refuserude the demands: give back moneycompensate me for the injuries Linking Review

7、mannerconditioncontrastpurposereasonresulttimeadditionrelative pronoun so, as ifdespite, unless, ifas though, not to, howeverin order tosince, asso that as well as, not onlybut also, either, alsothat, whichafter, just as, when, as soon as Ex2. While-reading 2 words and expressions Linking Practise C

8、ombine the sentences using the linking in brackets.1.I follow the instructions. It didnt work. (despite/although)Despite following the instructions, it didnt work.Although I followed the instructions, it didnt work.2.I switched it on. It made a funny noise. (Just as/When) Just as/When I switched it

9、on, it made a funny noise.3.You refund my money. I will take legal action. (unless)Unless you refund my money, I will take legal action. 4.I was worried. I went to the doctor.（so-that）I was so worried that I went to the doctor. Look at the examples, then use the cues (1-8) to write similar sentences

10、.Example The more I use the bike, the more weight I seem to put on. The earlier you leave, the sooner you will arrive. 1. The more I get to know her, the more I like her.2. The more sport you play, the fitter you will get.3. The harder you study, the better your marks will be. 4. The faster the boat

11、 goes, the more spray there will be.5. The more dangerous the sport, the more I like it. 6. The older you get, the more difficult work becomes.7. The more it rains, the fuller the dam will get.8. The older the tram, the slower it goes.Look at the examples, then use the cues to write similar sentence

12、s.Ex3.P.27 1. as soon as possible 2. pay for 3. the more, the more 4. in contact with 5. look forward to doing Language points盡快償還；賠償 越越與取得聯(lián)系期望做某事 Translation 1.我盼望著收到你的來(lái)信。 2.你學(xué)習(xí)越努力，成績(jī)就會(huì)越好。 3.我已經(jīng)與律師取得了聯(lián)系。 4.你應(yīng)該盡快為那件衣服付款。 Different kinds of letters are for different purposes and should be written in

13、different ways . to friends to business partners to parents to apply for universities to apply for a job to complain to ask for information your address the date The companys name and address the greeting ( Dear X ，)formal ending ( I look forward to hearing from you.)signing off (Yours faithfully)yo

14、ur name body Your demandsLayout of the bodyIntroductionReasons for the complaintReactions to your complaint 1I am writing to point out some problems with . 2There are some problems that exist in .3What I want to say is that there is something wrong with .4I was so disappointed when I knew .5I reques

15、t that you should take effective measures to deal with the problems.6Taking into account all the factors above, I request that .7If you cant deal with the problem, I will go to court/go to the consumers Association/take legal action . 我寫(xiě)這封信是想對(duì)我在貴店購(gòu)買(mǎi)的縫紉機(jī)進(jìn)行投訴。我知道你們的縫紉機(jī)銷(xiāo)路好，質(zhì)量高。但是我的縫紉機(jī)無(wú)法正常使用。當(dāng)我把縫紉機(jī)送回到店里

16、時(shí)，售貨員卻說(shuō)是我的錯(cuò)，說(shuō)我沒(méi)有認(rèn)真讀說(shuō)明書(shū)。我要求盡快予以更換或退還錢(qián)款。Practice translation 我寫(xiě)這封信是想對(duì)我在貴店購(gòu)買(mǎi)的縫紉機(jī)進(jìn)行投訴。 I feel bad to trouble you but I am afraid that I have to make a complaint about the recent purchase of a sewing machine from your store. 我知道你們的縫紉機(jī)銷(xiāo)路好，質(zhì)量高。 I know your sewing machines sell well because they are of good

17、 quality. 但是我的縫紉機(jī)無(wú)法正常使用。 But it didnt work properly when I tried to use the machine several times. 當(dāng)我把縫紉機(jī)送回到店里時(shí)，售貨員卻說(shuō)是我的錯(cuò)，說(shuō)我沒(méi)有認(rèn)真讀說(shuō)明書(shū)。 When I took the sewing machine back to the shop ,the assistant said it was my fault and I hadnt read the instructions carefully. 我要求盡快予以更換或退還錢(qián)款。 I would appreciate it

18、 if you would kindly replace the sewing machine or refund my money as soon as possible. Your Writing Option 2Match the products (1-7) with the Key Words.1 a CD player 2 a pair of shoes or boots 3 a jacket 4 a mobile phone 5 a thermos 6 a digital watch7 a portable television *it wont open * the zip b

19、roke *it wont work indoors *the heel fell off *the sound is distorted *the alarm doesnt work*the headphones dont work *its not waterproof *the picture is bad*the color faded after one wash *it loses about five minutes every hour*it doesnt keep drinks hot or cold Stage 1 Imagine you bought one of the

20、 products and sth.went wrong with it. Make notes about these things.*What went wrong with the product?*What false claims did the advertisement make?*What happened when you took it back to the shop?Stage 2Your Writing Option 2Stage 3Organize your notes into four or five paragraphs. Vocabulary And Sen

21、tences For ReferenceProducts: guarantee, receipt, serial number, date of purchaseCriticisms: poor quality, poor service, poor workmanship, rude employees, it was so . that I . / it was not . enough / it was too .Demands: pay compensation, refund money, replace the productThreats: go to court, go to

22、the Consumer Association, take legal action, write a letter to the local newspaper 1 IntroductionI am writing to you about . which I bought from . on .I enclose copies of the guarantee and the receipt.2 Reasons for the complaintIn your advert you claim that the watch is waterproof. However, the firs

23、t time I went swimming, the watch stopped working. The advert gave the impression that the jacket would last a lifetime. However, after only one wash, the colour had faded. 3 Reactions to your complaintWhen I took the . back to the shop, the assistant said it was my fault and I hadnt read the instru

24、ctions carefully.4 Your demandsI would like you to refund my money.Unless I receive a satisfactory reply, I will write to the Consumer Association. 5 Formal endingI look forward to hearing from you. 假如你是市一中的學(xué)生，名叫王紅。你要給本市一家報(bào)刊的編輯(editor)寫(xiě)封信，反映你校受污染的問(wèn)題，呼吁有關(guān)部門(mén)采取措施，保護(hù)環(huán)境，防止污染。請(qǐng)你用下面的素材寫(xiě)一封100詞左右的信。 你校位于山腳下，一條小河從旁邊流過(guò)，院內(nèi)樹(shù)木四季常青，鮮花爭(zhēng)艷，景色美似花園。但兩年前，附近建起一家化工廠，排出大量污水、廢氣，造成校園污染，嚴(yán)重影響了師生健康。請(qǐng)有關(guān)部門(mén)出面解決這一問(wèn)題。homework 注意：信的格式已經(jīng)給出，不計(jì)入總詞數(shù)。No. 1 Middle SchoolMarch 5, 2012Dear Editor，_Yours ever，Wang Hong