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1、1389國(guó)開電大本科《管理英語(yǔ)4》歷年期末考試試題及答案 一、交際用語(yǔ)(每小題2分，共10分) 1-5題：選擇正確的語(yǔ)句完成下面對(duì)話，并將答案序號(hào)寫在答題紙上。 1.―Terribly sorry to interrupt， but may I use your dictionary? ―Yes，________ A.of course. B.it doesn＇t matter. C.no hurry. [答案]A 2.―Do you mind if I use vouchers to spend in a restaurant? ―___________________ A.Yes，

2、 please. B.Not at all.Goa head. C.No， thank you. [答案]B 3.―I think I have made a great mistake. ―___________________ A.I don＇t think so.You really made an error. B.I don＇t think so.It＇s really terrible. C.I don＇t think so.It＇s not your fault. [答案]C 4.―___________________ ―I＇d like to have this film d

3、eveloped. A.What＇s it? B.May I help you? C.What do you want? [答案]B 5.―Jack， I＇d like to have your opinions about my written report. ―________But I have one suggestion. A.That’s a good idea. B.You are too modest. C.It looks fine to me. [答案]C 二、詞匯與結(jié)構(gòu)(每小題2分，共30分) 6-20題：閱讀下面的句子，從 三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng)，并將

4、答案序號(hào)寫在答題紙上。 6.She was very adaptive and soon adapted_________the campus life. A.with B.as C.to [答案]C 7.All_________glitters(閃閃發(fā)光) is not gold. A.which B.that C.what [答案]B 8.This is the man_________last night. A.whom I saw him B.who Is a whim C.whom I saw [答案]C 9.I would recommend that you_________o

5、n following through with projects. A.worked B.work C.would work [答案]B 10.They weren’t too keen_________the idea at first because they thought it was not practical enough. A.of B.on C.in [答案]B 11.On hearing the news of_________the major exam again， the girl burst into tears. A.her having failed B.she

6、 failed C.her being failed [答案]A 12.It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies. A.which B./ C.that [答案]C 13.Although we can＇t compete in terms of size， I_________believe we hold an advantage in terms of dedication to customer service

7、. A.did B.do C.have [答案]B 14._________on the hilltop， you could enjoy the scenery of the city bathed in the sun. A.Stood B.Stand C.Standing [答案]C 15.Without his assistance， I_________the research last month. A.would not have completed B.could not finish C.should not finish [答案]A 16.Fearing the react

8、ions of top managers， middle managers remained_________Or provided optimistic， filtered information. A.silence B.silent C.silently [答案]B 17.I will ask them to_________a new design， something a bit more toned down. A.come in B.come across C.come up with [答案]C 18.Good work_________good pay. A.deserves

9、 B.requests C.deserts [答案]A 19.The responsibilities in handbook_________that managers have to be concerned with efficiency and effectiveness in the work process. A.imply B.indicate C.interrupt [答案]A 20.At a rough_________， we will take another four weeks to finish this plan. A.value B.account C.esti

10、mate [答案]C 三、閱讀理解(每小題4分，共40分) 21-25題：閱讀下列短文，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào)寫在答題紙上。 Passage 1 If there＇s one word that captures the essence of what is occurring in the world today，it＇s“change.”Downsizing， reorganizing， and cutting costs， are now the norm for survival.No industry is exempt.Even the most c

11、onservative institutions are undergoing significant change just to survive. Change management has always been an issue of debate amougst scholars：how can employers create suitable conditions for a successful change process?And what can employees do to get through it? Tips for dealing with change in

12、the workplace. ●Make yourself aware that change happens：it happens in personal life， it happens in your professional life.You can not live in the past， so denying that change could occur only makes things more complicated for you. ●Stay alert in the workplace：know what is happening around you.When y

13、ou come across clues that hint change is on the way， acknowledge them! ●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothly.You need to get acquainted with the occurring changes.Seek more details from your management and peers to for man accurate understandi

14、ng of the matter.Be transparent and honest about your fears：dealing with the unknown is often resented and daunting.Make the picture as clear as you can. ●Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shaky.Recognize your strengths and where you could bring th

15、em into play.At the same time， stay aware of your developmental areas and work on improving those. ●Don＇t be stiff：It will make the change process much harder if you are rigid.Be flexible enough to look at the different angles of the change and see where you could apply your “existing”skills and kno

16、wledge， and what news skills you need to acquire. ●Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertainty.Involve yourself in the new process； locate yourself properly in the new scenario.Adjust!“You can＇t get to the top of Everest by jumping up the mountain.You get to the mounta

17、intop by taking incremental steps.Step by step， you get to the goal”， says Robin Sharma， one of the world＇s most-sought-after leadership and personal success experts. 21.Enterprises carryout downsizing， reorganizing and cutting costs in order to_________. A.survive B.cut down on the number of worker

18、s C.reshuffle the organization [答案]A 22.“No industry is exempt”means_________. A.No industry is an example B.No industry is an exception C.Not every industry can be exempted [答案]B 23.The following questions are often discussed among scholars EXCEPT_________. A.How can bosses create favorable conditi

19、ons for change B.How can productivity be increased C.What can workers do to get through change [答案]B 24.How many suggestions does the author put forward? A.4 B.5 C.6 [答案]C 25.From the passage， we know that Robin Sharma is _________. A.an expert on leadership， and personal success B.a great leader C.

20、someone who likes to play the game of Hide and Seek [答案]A 26-30題：請(qǐng)根據(jù)短文內(nèi)容判斷給出的語(yǔ)句是否正確，正確的寫“T”，錯(cuò)誤的寫“F”，并將答案寫在答題紙上。 Passage 2 It＇s no secret that good leaders are also good communicators.Indeed， communication and leadership are inextricably tied.How can you galvanize， inspire or guide others if you don

21、＇t communicate in a clear，credible and authentic way?Here are 5essential communication practices of effective leaders： 1.Mind the say-do gap.Trust is the bedrock of effective leadership—your behavior is your single greatest mode of communication， and it must be congruent with what you say.If your ac

22、tions don＇t align with your words， you a restoring up trouble for the future. 2.Make the complex simple.Effective leaders distill complex thoughts and strategies into simple， memorable terms that colleagues and customers can grasp and act upon.The most important thing is to clarify what you want to

23、say， lookout for technical jargon and avoid business speak， which add complexity.Say what you mean in as few words as possible. 3.Find your own voice.Use language that＇s distinctly your own； let your values come through in your communication.Correct use of language and grammar are important， of cour

24、se， but don’t become overly fixated on eloquence for eloquence＇s sake； concentrate on being distinct and real.People want real， people respect real， people follow real. 4.Be visible.Visibility is about letting your key stakeholders get a feel for who you are and what you care about.Don’t hide behind

25、 a computer and only interact with people electronically—see them face to face and voice to voice， and interact with them in a real，substantial way.In today＇s environment， where people are often burned out， it＇s important for employees to have a personal connection with you and the work you believe

26、in.Show the people that work for you that you＇re engaged and that you care about them and their work.5.Listen with your eyes as well as your ears.Effective communication is a two-way process， and good leaders know how to ask good questions， and then listen with both their eyes and their ears.Because

27、 you are in a position of authority， others maybe reluctant to express their real opinions to you directly.You won’t always get direct feedback， so you need to also be able to read between the lines and look for the non-verbal cues. 26.Communication and leadership don＇t always go hand in hand. [答案]F

28、 27.The say-do gap happens when people misunderstand their leader＇s intention. [答案]F 28.Using technical jargon makes a leader convincing. [答案]F 29.Communicating sincerely is always the best. [答案]T 30.Observation is as important as communication when you want to know what people really think. [答案]T 四

29、、寫作（共 20 分） 31.根據(jù)要求寫作文。 Write at least 120 words about an event caused by different understandings of the workplace culture.You may need to include the 5Wsand1H elements.(Who/When/Where/Why/What and How). 2020年9月試題及答案 一、交際用語(yǔ)(每小題2分，共10分) 1-5題：選擇正確的語(yǔ)句完成下面對(duì)話，并將答案序號(hào)寫在答題紙上。 1.―This project is too big f

30、or me to finish on time. ―___________________ A.Please dome a favor. B.You may not ask for help. C.I＇ll give you a hand. [答案]C 2.―I＇d like a wake-up call at7：00a.m.，please! ―OK，_____________ A.you will certainly make it. B.I＇ll make sure you get one. C.just do what you like. [答案]B 3.―Terribly sorry

31、to interrupt， but may I use your dictionary? ―Yes，_____________ A.of course. B.it doesn＇t matter. C.no hurry. [答案]A 4.―I think I have made a serious mistake. ―___________________ A.I don＇t think so.You really made an error. B.I don＇t think so.It＇s really terrible. C.I don＇t think so.It＇s not your fa

32、ult. [答案]C 5.―___________________ ―I＇d like to have this film developed. A.What＇s it? B.May I help you? C.What do you want? [答案]B 二、詞匯與結(jié)構(gòu)(每小題2分，共30分) 6-20題：閱讀下面的句子，從 三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng)，井將答案序號(hào)寫在答題紙上。 6.She is very adaptive and soon adapted_________to the campus life. A.with B.to C.as [答案]B 7.All__

33、_______glitters(閃閃發(fā)光) is not gold. A.that B.which C.what [答案]A 8.This is the man_________last night. A.whom I saw him B.who I saw him C.whom I saw [答案]C 9.Wendy suggests that we_________tomorrow. A.should go B.shall go C.will go [答案]A 10.By the end of the year， the sales plan for the next year______

34、___. A.will be made B.will have been made C.have been made [答案]B 11.In high school， I am equally comfortable_________as a member of a team and independently. A.to work B.working C.work [答案]B 12.On hearing the news of_________the major exam again， the girl burst into tears. A.her having failed B.she

35、failed C.her being failed [答案]A 13.―Who should be responsible for the accident? ―The boss， not the workers.They just carried out the order_________. A.as are told B.as told C.as they told [答案]B 14.My leather shoes cost me_________the last pairs I bought. A.three times as B.three time as C.three time

36、s as much as [答案]C 15.Without human resources， no organization can_________the ground， let alone do business and make profits. A.get off B.get up C.get on [答案]A 16.He＇s left now， but productivity hasn＇t_________that much. A.carried on B.caught up C.picked up [答案]C 17.They_________all their computing

37、 work， i.e.they arrange for some outside company to do the work. A.outsource B.outside C.outsell [答案]A 18.The leader_________at creating opportunities to provide rewards， recognition and thanks to his or her staff. A.exceeds B.excellent C.excels [答案]C 19.You can＇t_________to sit back一even though it

38、might be tempting. A.afford B.stand C.beat [答案]A 20.At a rough_________， we will take another four weeks to finish this plan. A.value B.estimate C.account [答案]B 三、閱讀理解(每小題4分，共40分) 21-25題：閱讀下列短文，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào)寫在答題紙上。 Passage 1 The meaning of“communication”goes a lot deeper than people of

39、ten think.Communication is about conceiving， sending， receiving， and interpreting messages as well as confirming reception of these messages.A failure at any point in this chain can result in ineffective communication. Ineffective communication can be disastrous.There is a famous story of a British

40、Army Commander who sent the message“Send reinforcements， we＇re going to advance.”back to his Command Center， through along chain of subordinates.When the message finally reached the Command Center， it had“mutated”to become“Send three and four-pence，we＇re going to a dance.”The reinforcements never ar

41、rived. You can demonstrate this same principle， albeit on a less dramatic scale， by trying to play Chinese Whispers with more than 20 people.It is highly unlikely the same message you started with will be the one you end with. In a business， there are three main types of communication failure.Each h

42、as its own indicative signs. The first type is known as allocative failure.This occurs when a firm is not gathering enough intelligence about its market or(most often) ， the information is not reaching the right points.The firm will not be allocating resources in step with the shifts in demand.If de

43、mand is rising but the firm is suffering from allocative communication failure， then stocks will fall and there will be understaffing. If the inverse happens， there will be a surplus of stocks and over staffing. The second type is executive failure，where communication to trigger specific events/acti

44、ons is either late， lacking or in error.The symptoms of this area general loss of direction in the company or departments， a loss of co-ordination and an increase in complaints from customers as things happen late or not at all. The final type is human failure.This occurs when the general culture of

45、 a business or the relationships between particular individuals or departments do not foster effective communication.This leads to alienated staff， an increase in staff turnover， an increase in absenteeism and general frustration among staff.Creativity， especially that which takes place across depar

46、tmental boundaries， is likely to suffer hugely as team synergy slips. 21.Confirming reception of the sent messages means A.the messages are sent to right receivers B.the messages are correctly understood C.the messages are correctly understood by right receivers [答案]C 22.In the famous British Army C

47、ommander story， which step probably did NOT go wrong in the communication chain? A.Conceiving. B.Sending. C.Receiving. [答案]A 23.What is Chinese whispers? A.Who whispers in Chinese. B.A game to pass message around in a whisper. C.Chinese people who don＇t normally talk very loudly. [答案]B 24.Allocative

48、 failure does NOT happen when A.the right information goes to the right place B.a company gathers false information C.the correct information is not received by the right department or person [答案]A 25.According to the passage， which of the following cases does NOT belong to human failure? A.Decreasi

49、ng creativity across departments. B.Inadequate communication between departments. C.Increasing customer complaints. [答案]C 26-30題：請(qǐng)根據(jù)短文內(nèi)容判斷給出的語(yǔ)句是否正確，正確的寫“T”，錯(cuò)誤的寫“F”，并將答案寫在答題紙上。 Passage 2 In competitive markets， leaders are under increased pressure to maintain a positive work culture.A positive work

50、culture cultivates greater employee satisfaction； greater employee satisfaction contributes to higher performance； higher performance impacts improved client outcomes； improved client outcomes contribute to service excellence. Positive work cultures are built overtime and need constant attention.Suc

51、h cultures are dependent on leadership vision and values. An effective leader sets the tone for the team， encourages a positive workplace culture an disable to bring about cultural change. Workplace culture is made up of the shared attitudes， beliefs， behaviors， values and expectations that influenc

52、e the way people work in the workplace.It is“the way we do things around here”. Some cultural aspects are understood by all and are obvious such as turning up for wok on time， while others maybe“unwritten rules”that are not so obvious for example how personal issues are resolved with work colleagues

53、. Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace.There are also factors out of their control， such as slumps in global prices or a change in demand and supply.The company can， however，control how they respond to these f

54、actors. Those companies that do create positive workplace environments develop a reputation in their community as being‘good to work for’and have a competitive edge.Not only are these companies more able to attract and retain people， they tend to be more stable as they proactively deal with issues a

55、nd adapt to change. Teams work best when they are clear about what is expected of them.They are more able to deal with difficult issues if they feel the values of the organization are supportive of them. For a workplace culture to be positive， the direction and actions of the business must be consis

56、tent with the core values of the people in the workplace.The people must trust each other and be able to openly express and exchange ideas. Working through these steps will help with developing a positive business culture. 26.A positive work culture will give workers more satisfaction. [答案]T 27.Posi

57、tive cultures have a lot to do with leadership vision and values. [答案]T 28.The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive. [答案]F 29.In competitive markets， leaders are under more and more pressure to keep a

58、 positive work culture. [答案]T 30.Positive work culture can be built in a short period of time. [答案]F 四、寫作（共 20 分） 31.根據(jù)要求寫作文。了解會(huì)議日程的主要內(nèi)容，根據(jù)所給信息制定會(huì)議日程安排。 The structure of a meeting agenda： (1) Title of the meeting (2) Time of the meeting (3) Place of the meeting (4) People who will attend the meetin

59、g (5) Events in time sequence 09：00 09：40 10：05 10：20 12：00 Sofitel JinJiang Oriental Hotel Arrival， registration， picking up meeting kits Exhibitor Day One The First Participants Meeting of Expo(exposition) ，2010，Shanghai，China Report on the organizational structure and preparatory progress of Expo

60、 Tea break(15m.) (2F Entrance) Wednesday， Oct.20，2008 Watching Expo image video/film(10m.) Work lunch(buffet) Meeting Agenda The First Participants Meeting of Expo(exposition) ， 2010， Shanghai， China Wednesday， Oct.20， 2008 Day One Sofitel Jin Jiang Oriental Hotel Exhibitor 09：00 Arrival， registrati

61、on， picking up meeting kits 09：40 Watching Expo image video/film(10m) 10：05 Tea break(15m) (2F Entrance) 10：20 Report on the organizational structure and preparatory progress of Expo 12：00 Work lunch(buffet) 2020年7月試題及答案 一、交際用語(yǔ)(每小題2分，共10分) 1-5題：選擇正確的語(yǔ)句完成下面對(duì)話，并將答案序號(hào)寫在答題紙上。 1.―This project is too big

62、 for me to finish on time. ―___________________ A.Please dome a favor. B.You may not ask for help. C.I＇ll give you a hand. [答案]C 2.―I＇dlikeawake-upcallat7：00a.m.， please! ―OK，___________________ A.you will certainly make it. B.I＇ll make sure you get one. C.just do what you like. [答案]B 3.―Terribly so

63、rry to interrupt， but may I use your dictionary? ―Yes，___________________ A.of course. B.it doesn＇t matter. C.no hurry. [答案]A 4.―I think I have made a great mistake. ―___________________ A.I don＇t think so.You really made an error. B.I don＇t think so.It＇s really terrible. C.I don＇t think so.It＇s not

64、 your fault. [答案]C 5.―___________________ ―I＇d like to have this film developed. A.What＇s it? B.May I help you? C.What do you want? [答案]B 二、詞匯與結(jié)構(gòu)(每小題2分，共30分) 6-20題：閱讀下面的句子，從 三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng)，并將答案序號(hào)寫在答題紙上。 6._________there is smoke， there is fire. A.If B.When C.Where [答案]C 7.The Human Resource M

65、anaging Department at Honda is given specific instructions______employ the best possible workers. A.how to B.on what to C.on how to [答案]C 8.Creativity， especially_________which takes place across departmental boundaries， is likely to suffer hugely as team synergy slips. A.that B.those C./ [答案]A 9.On

66、 hearing the news of_________the major exam again， the girl burst into tears. A.her having failed B.she failed C.her being failed [答案]A 10.It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies. A.that B./ C.which [答案]A 11.I would recommend that you_________on following through with projects. A.worked B.work C.would work [答案]B 12._________the importance of English， we should put more effort into it and try to learn it well. A.Gave B.Givin