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1、Lesson Six At the AirportCommunication Knowledge: 要想給客人留下良好的印象，機(jī)場(chǎng)接機(jī)是較重要的第一步。確定飛機(jī)抵達(dá)時(shí)間，安排接機(jī)人員和用車(chē)時(shí)間。著裝應(yīng)正式，選擇西裝、套裙等，展示公司、個(gè)人的良好形象，這是邁向生意成功的第一步。在介紹和問(wèn)候后，可以詢問(wèn)旅途狀況來(lái)繼續(xù)話題，以表示對(duì)客戶的關(guān)心，拉近雙方的距離。作為接待人員，應(yīng)主動(dòng)提出替客戶拿行李，使客戶感受到你的熱情。在去酒店的路上，主人可以介紹一些沿途的風(fēng)景、城市的情況或變化，不僅可以避免無(wú)話可談，也可以加深客人對(duì)到訪地的了解，同時(shí)這也是基本的待客禮節(jié)。在同車(chē)時(shí)，是有效溝通機(jī)會(huì)，詢問(wèn)客戶潛在的需求

2、和來(lái)訪真實(shí)的等。到達(dá)目的地后，盡可能為客人開(kāi)車(chē)門(mén)。Universal Pattern Confirming Self-introducing Greeting Free chatting Offering helpConfirming Excuse me, but arent you Mr./Ms.from? Excuse me, youre Mr./Ms.from.,arent you ? Excuse me, its Mr./Ms.from, isnt it?Self-introducing I am from My name is from Let me introduce myself

3、. I am from Allow me to introduce myself. I am fromGreetings How do you do? Nice/Glad/Pleased to meet you. How are you/How are you doing?Free Chatting Did you have a nice trip? How was your trip/flight/journey? Did you have a good time on your way here? Did you have a smooth flight? Would you like t

4、o have a good rest in the hotel?Offering help May I help you with? Would you like me to do? Could I do for you? Let me do If it would be of any help/use, Id be happy to do for you. Listen and read the conversations on p30-31. Do Exercise IV and V on p33.Role Play LiMing, a clerk from Shanghai Machin

5、e Tools Factory is meeting a client named Jack Green from London at the airport. After the introduction and free chatting, he offers to help the client to carry the luggage.Situation Simulation Practice Direction: Make a business conversation with your partner according to the information given in t

6、he cue card. Cue Card A Situation: Ms./Mr. Wilson has arrived at the airport. Ms./Mr. Li is now at the airport to meet her/him and arrange for the transportation to the hotel.You are Ms./Mr. Wilson, the Director & Purchasing Manager of Adhere Promotions Pty Ltd. You need to:Find Ms./Mr. Li and make

7、greetingThanks for meetingTalk about the journeyYou start the conversation.Cue Card B Situation: Ms./Mr. Li is calling Ms./Mr. Wilson to inquire about the business trip in order to be well prepared for it. You are Ms./Mr. Li, the Sales Representative of Smartocean Industrial Ltd. You need to. Greet the guest and introduce yourself Ask about the journey Offer help Arrange for the transportation Your partner will start the conversation. Assignment 復(fù)習(xí)第6課，預(yù)習(xí)第8、9課。