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題目：— How is everything going?— ________________, weve been quite busy this month and theres been quite a lot of progress since the last inspection. 答案：As you can see 題目：— Id like to take a look first at those structural support beams that were going to be put in place on the second floor.—____________, heres your jacket and helmet, and youd better put on these boots as well – its our site policy. 答案：Certainly 題目：—_____ about it now?—Every time a customer has complained weve followed our store policy and offered them an exchange or a full refund. 答案：Whats being done 題目：—I suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them.—Right, of course.__ ___ 答案：Ill get on it right away. 題目：—Whats the latest situation with all these customer complaints weve been receiving?—__ __the quality of the material has not always been up to standard. 答案：Im afraid 題目：A Chinese company is going to _______ over the well-known Japanese company TOSHIBA Corporation. 答案：take 題目：Apple almost lost its dominance in thesmartphone market ________ it became clear that it was difficult to make a call using the much expected iPhone 4. 答案：when 題目：Im going to have a ________ with Mark about this issue tomorrow. 答案：word 題目：Lets go ______ the reports on the latest work. 答案：over 題目：Not only ________ many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles. 答案：were 題目：Our new school building is __________ construction. 答案：under 題目：Proper controls that should ________________ developed as part of routine safety procedures were not in place. 答案：have been 題目：The products of this company are always _________ to standard, they have very strict quality control process. 答案：up 題目：Then the situation _____________ worse by human error because of the lack of proper training. 答案：was made 題目：Unluckily, some Quality Management System failures __ headlines. 答案：do make 二、翻譯 子問題 1：C; 子問題 2：A; 子問題 3：B; 子問題 4：C; 子問題 5：B 二、聽力理解 點擊聽對話錄音，根據(jù)對話內(nèi)容判斷正誤（每題10分）。TASK4_TEST.MP3 子問題 1：F; 子問題 2：F; 子問題 3：T; 子問題 4：T; 子問題 5：T 二、聽力理解 聽對話錄音，根據(jù)對話內(nèi)容，找出“COLUMN A”中的各方是如何應(yīng)對產(chǎn)品質(zhì)量問題的（每題10分）。TASK3_TEST.MP3 子問題 1：Making complaints to the store; 子問題 2：Offering customers an exchange or a full refund; 子問題 3：Talking to the supplier; 子問題 4：Trying to understand and solve the problem; 子問題 5：Reporting the quality problem to the manager 二、聽力理解 聽對話錄音，根據(jù)對話內(nèi)容完成下方題目（每題10分）。TASK3_TEST.MP3。 子問題 1：B; 子問題 2：A; 子問題 3：B; 子問題 4：C; 子問題 5：C 二、完型填空（每空10分）。操作提示：通過題目中的下拉選項框選擇恰當?shù)脑~語補全填空。 子問題 1：comprehensive; 子問題 2：through; 子問題 3：or; 子問題 4：including; 子問題 5：from 二、閱讀理解 閱讀下面的文章，根據(jù)文章內(nèi)容判斷文章后的句子是正確（T）還是錯誤（F）。 子問題 1：T; 子問題 2：F; 子問題 3：T; 子問題 4：F; 子問題 5：T 二、閱讀理解 閱讀下面的文章，根據(jù)文章內(nèi)容選擇題目答案。（每題10分） 子問題 1：C; 子問題 2：C; 子問題 3：A; 子問題 4：C; 子問題 5：B