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管理英語2期末試題 一交際用語 1.—I’m terribly sorry that I’ve spilled some coffee on the table. —___It doesn’t matter______________. 2.—Hi,Helen, I’ll have an interview tomorrow.I’m afraid I can’t make it. — Sure, you can. Take it easy. 3.—How’s your mother doing? —___She is very well_____. 4. —I was worried about my math, but Mr. Whitegave me an A. —___Congratulations!______________ 5. —Your plan is perfect and I believe that it will be a great success . —____Thank youvery much____________ 6. — How soon will you finish our annual report ? — It will take at least two weeks. 7. —Would you like to go to the concert with us? — ________I wish I could_________, but I’ve promised to help Jim with his Chinese. Thank you all the same. 8. — How do you think of the theme of our event? — _______It’s pretty good._________ 9. —Hello, is that service center? The elevator of our apartment doesn’t work. — Sorry, I’ll have it checked out at once. 10. —Any suggestions for the project? — I advise you to put more hands in this project. . 11. — Our company is doing a customer service questionnaire .May I take you a moment? — By all means. 12. — Can you stay here longer? — I’d love to, but I have to be back tomorrow. 13. —Should I leave earlier tomorrow morning? — Yes, it’s better to leave earlier to avoid the morning traffic. 14. — I am sorry. Now what were we talking about? — You were saying that you used to be a teacher. 15. —_ What books would you recommend? _ —It might be a good idea to read some simplified books first. 16. —Would you mind answering some questions about your annual report? 　 No, as long as it doesn’t take long 17. — What do you think of your mother’s advice? It doesn’t fit us, actually 18. —Good morning, Sunshine Community Center! May I help you? I need a plumber to repair the water pipe in my kitchen 19. —What starting salary do you expect? Id like to start at ￥5000 a month. 20. —Would you mind filling the questionnaire for me? No problem. Just give me your questionnaire. 21— What is the address of your speech? — It will be held on the 3rd floor of Shakiraton Hotel. 22.— Do you mind if I record your lecture?— Not at all. Go ahead. 23.— Tell me a little bit about yourself, please. . -My name is Helen, and I was born in 1980. My major was electrical engineering. 24.—Why do you look unhappy. What’s the matter? —I’m rather disappointed with the poor quality of the radio I’ve just bought. 25.—Let’s make plan first for our events, shall we? —OK, let’s do it. 二、詞匯與結(jié)構(gòu) １．The more information you can get, the more competitive you will be in your field. ２．At the end of the day, you want all attendees ___leaving__ your event to remember this key message that you’ve spent a long time reinforcing. ３．Let’s ___start___ our plan. ４．Under no circumstance __are the companies allowed___ to tell lies to the public. 5. People __could____ find useful information from the annual report 6. American young people would rather ___get___ advice from strangers.（ 7. Customers __Who____ refuse to filling the questionnaire are not permitted to buy the product. 8.The new year is just _____around the corner____. 9. ―Whose textbook is this? ―It _must be__John’s. It has his name on it. 10. Are you familiar __with____the saying, “it’s not what you know, but who you know”? In event planning, networking is key! 11. Her article is _the best___ in her class 12. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy. 13. How many players does a baseball team ？ consist of 14. The candidate should dress in a manner that is appropriate to the position ___for which_____ he is applying. 15. If I _____ you, I _____ more attention to the independent auditors’ report and financial statements in the annual report. 答案 were; would pay 16. Hiring the right employee ________ you ________ a thousand times over in high employee morale. pays…back 17. His action is always ______ with his words. consistent 18. Write the telephone number down you forget. in case 19. They have learned about ____hundreds of English words __ in recent years. 20. I like cooking for my friends in my free time. 21. When stating problems, we can make a comparison with those from last year. 22. Your long-term success in event planning will be based onthe experience you had. 23. He was always ______ in sharing his enormous knowledge. generous 24. Getting the feedback is very helpful for planning future meetings and events. 25. You can try these methods to keep your interview anxiety __under _ control. 26. The success of our event is____ to the sponsor. related 27. We should keep in mind the feedback is very helpful for planning future meetings and events. that 28. The Jiahe Community Service Center is about to provide _ service for residents. 29. You must submit __ the annual certification of employment online within 15 days. 30. Questionnaires are not suitable_____some people. for 31.I’m writing to ________ a position as a computer engineer in your company. 正確答案是：apply for 32.You’d better have your hair _____ before going to your friend’s wedding. 正確答案是：cut 33.I’m confident in these as long as we ________ the needs of the community residents and improve our service quality. 正確答案是：keep an eye on 34.______ you prepare cross training plans, you need to consider both the company benefits and the employee benefits. 正確答案是：As 35.When reading the annual report, we should look out ______ the areas where the company did not comply with the regulations. 正確答案是：for 36.The quality of questionnaire will_____how much information we know from our customers.正確答案是：affect 37.The music like the singing of a bird. 正確答案是：sounds 38.Our company will _____the customers’ suggestions.正確答案是：respond to 39.They since last night. They are about to finish the work. 正確答案是：have been cleaning the system 40.One day, our dreams will ____________ reality. 正確答案是：turn into 41.He says what he thinks and does what he wants to do, ________ other people’s feelings. 正確答案是：regardless of 42.We feel disappointedwith the inconvenience the service center brought us. 43.I didn’t do ______ last week.正確答案是：anything 44.I don’t know what’s going on .I just arrived here two minutes ago. 45.Does his absence to your work? 正確答案是：make a difference 46.The enemy has strengthened their ______ position.正確答案是：defensive 47.These tips may help you avoid __hiring bad employees for your company. 48.We are under ___ pressure ___ to finish the task within such limited time. 49.Our workers have been checking the heating system since you called us. I assure you it will perform well soon. 50.We should take the degree _into _ account when we recruit a new secretary. 51.You need to _hand out __those questionnaire papers for your company. 52._ What__ a company really wants is a candidate __that _has the right skills. 53.The heating system of our apartment broke down so I made a ______ call to the community service center.正確答案是：complaint 54.Where are you used to____ vegetables? 正確答案是：buying 55.I would rather ______ two weeks earlier.正確答案是：you had come here 56.This involves______ the high-level reasoning behind your intentions for the event. 正確答案是：identifying 57.We it very much that you’ve come to give us a timely ride. Otherwise we would miss the train.（考點(diǎn)：appreciate）正確答案是：appreciate 58.— Can you go skating with us this afternoon? — Sorry, I can’t. I ___have to ____ take care of my little sister at home. 59.Participants have __completed ___the Productivity Analysis Worksheet. 60._But for the fog, we should have reached the annual meeting site on time. 61.____ face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.正確答案是：Compared to 62.He keeps on his focus on money.正確答案是：making 63.We think that Smith should be told about hisphysical condition as soon as possible. 64.Look! __________. 正確答案是：Here comes the bus 65.According to theirfeedback sheets, the participants are all satisfied with the training. 66.I have coffee breakfast time.正確答案是：at 67.He is ________ this company. 正確答案是：in charge of 68.They have disagreement _on _the plan of celebrating the founding of the community 69.I’d like to_______ that the staff member who served me didn’t really seem to know what he was doing.正確答案是：point out 70.More than 30 people ______ the position. 正確答案是：applied for 71.Hiring a good employ may cost much money and time, _______, it can win much more for the company in future.正確答案是：however 72.The investor should be aware of the limitations of the financial statement analysis ____ the annual report.正確答案是：based on 73.— Did the medicine make you feel better? — No. The more medicine I take , the worse I feel. 74.We have to __ hand in ____ our annual work report to the manager next week. 75.They promised the car for us. 正確答案是：to repaired 三、閱讀理解 1.閱讀下面的短文，根據(jù)文章內(nèi)容進(jìn)行判斷，正確寫“T”錯(cuò)誤寫“F”。 Hiring the right employee is a challenging process for a company. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale. A good hire, however, pays you back in employee productivity, successful employment relationship, and business culture enhancement. Here are certain rules that you can use to select the right employee. Design an effective advertisement. A clearly targeted ad attracts qualified candidates and discourages others. You can make your ad more effective with a precise and specific job description. Ask the right job interview questions. The purpose of the interview is to find out if the candidate is a strong fit to your business. By using a sequence of particularly designed questions, you are able to get a true picture of your potential employee. Check backgrounds and references. Background checking helps you reduce risks and improve the overall quality of hire. You need to verify that all the presented, credentials, skills, and experience are actually possessed by your candidate. 1. Hiring the wrong employee is expensive, costly to a company, and time consuming.T 2. A company has to spend a lot of money hiring a right employee. F 3. An advertisement with a clear target will make all candidates lose courage.F 4. Well designed interview questions can help you know more about the candidates. T 5. Work experience is one of the primary things for an employer to verify in background checking. T 2.閱讀下面的短文，根據(jù)文章內(nèi)容從A、B、C三個(gè)選項(xiàng)中選出一個(gè)最佳選項(xiàng)。 Successful and memorable events don’t just happen. Organizing and holding an event takes planning. Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much time you have, your event’s success is in the details. There are some suggestions for you to hold a successful event.Decide upon your target audience.The first thing is you should know who your target audience is. From this all the other decisions will fall into place in terms of format, content, prices, location etc. Make a list of details.When you hold an event, you need to consider everything, from program content, lighting, food serving, transportation to parking and safety. Making a list will ensure you don’t overlook things. Have a clear purpose.When you plan an event, you should clearly define.its purpose, because the following decision should support it. Do not clash.Check the calendar.Don’t clash with holidays or popular vacation times. Know your limitations.You should be aware of your weakness such as budget or time. If you decide to hold an event in a week’s time, plan for a more familiar affair. If it’s a big event, prepare several months ahead. If the budget is small, you may have to a lot of do-it-yourself work. 1.Which of the following statement is NOT true according to the passage? C. Know the limitation means you should know the audience’s limitation. 2.Which is not the factor of holding a successful event? C.A invitation 3. According to the passage, what is the key factor to make your event successful? B.Details. 4. What is the best title for this passage? C. How to plan successful events. 5. What is the purpose of making list of details? A. Make sure not overlook things 3. 閱讀下面的短文，根據(jù)文章內(nèi)容進(jìn)行判斷，正確寫“T”錯(cuò)誤寫“F”。 An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the company’s business scope, recent situation and future development. The main parts of an annual report usually include chairman’s letter, financial statements and operation analysis. ● Chairman’s Letter Usually, an annual report should contain a letter from the chairman. The letter should provide details about the successes and the challenges of the past year. It should also include the future outlook for the company. ● Operation Analysis The operation analysis is an overview of the business in the past year. It usually includes new hires and new product introductions. At the same time, it will introduce business acquisitions and other important issues. ● Financial Statements The financial statements are very important for an annual report. People can know the company’s performance in the past from the statements. It usually consists of the following three aspects. The first one is the profit and loss statement. The second one is the balance sheet. And the third one is the cash flow statement. 1. An annual report of a company provides some information about its business performance for certain people. T 2. People can know everything of the company from the annual report. F 3. An annual report usually includes chairman’s letter, financial statements and operation analysis.T 4. A chairman’s letter should include the strategic direction moving forward. T 5. This passage is mainly about the main parts of an annual report.T 4. 閱讀下面的短文，根據(jù)文章內(nèi)容從A、B、C三個(gè)選項(xiàng)中選出一個(gè)最佳選項(xiàng)。 Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers: Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy. Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour. Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers. The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career. 1. At whom do angry customers tend to aim their dissatisfaction and complaints? A. staff members 2. When a customer shouts rudely at you, you should C. keep calm and listen carefully to the customer 3. The underlined sentence “Use your ears more than your mouth” means B. You should listen more than you speak. 4. When dealing with an angry customer, which is NOT the right attitude? C. Be amused. 5. Which of the following statements is true according to the passage? C. You should relax yourself and try to understand the angry customers. 閱讀下面的短文，根據(jù)文章內(nèi)容進(jìn)行判斷，正確寫“T”錯(cuò)誤寫“F”。 Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business. 1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different. 2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated. 3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences. 4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well. 5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care. You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight. 1. Hotel customers and hotel staff think the same about breakfast.F 2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not. T 3. It’s not necessary to know about the customers’ needs and preferences. F 4. Questionnaires are useful in getting feedback from customers. T 5. Front-line staff have nothing to do with improving customer service. F 閱讀下面的短文，根據(jù)文章內(nèi)容從A、B、C三個(gè)選項(xiàng)中選出一個(gè)最佳選項(xiàng)。 Questionnaires can be a simple way to get to know your audience’s opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time. Keep your questionnaire simple and visually attractive Keep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in mind: Text: Choose a font style that is easy to read, and make sure the font size is large enough for your respondents to read. Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines. White space: Ensure that there is space between questions and sections and don’t make margins too small. Keep questions brief and easy to understand Be brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants won’t find it difficult to fill in the questionnaire. Make sure questions are in the right order You should start your questionnaire with general questions and then move to specific ones. Try to avoid jumping back and forth between general